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Terms of Service

Last updated: March 18, 2026

Welcome to OME Radio. By accessing or using our website and streaming service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Service Operator

Who Operates OME Radio

Service

Organisation OME Radio

Website Maintained By

Organisation Creatix Group
Contact Mark Davison

Acceptance of Terms

Agreement to Terms

By creating an account or using OME Radio, you confirm that you:

  • Are at least 13 years of age
  • If you are under 18, you confirm you have parental or guardian consent to use our services
  • Have the legal capacity to enter into these Terms
  • Will comply with these Terms and all applicable laws

Account Responsibilities

Your Account Obligations

When you create an account, you agree to:

  • Provide accurate and truthful information
  • Keep your login credentials secure and confidential
  • Not share your account with others
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activity under your account

Acceptable Use

Prohibited Conduct

When using OME Radio, you agree not to:

  • Harass, abuse, threaten, or intimidate other users or staff
  • Post or transmit hateful, discriminatory, or offensive content
  • Spam, flood, or disrupt chat or request systems
  • Attempt to circumvent bans or restrictions
  • Impersonate staff members or other users
  • Use automated tools, bots, or scripts without authorisation
  • Attempt to exploit, hack, or compromise our systems
  • Violate any applicable laws or regulations
  • Use the service in a way that negatively impacts performance or availability for other users

Enforcement & Monitoring

We log IP addresses and monitor activity to detect and prevent misuse. Violations of these Terms may result in warnings, temporary suspensions, permanent bans, or reporting to appropriate authorities. Ban evasion will result in extended penalties.

User Content

Submitted Content

Song Requests & Messages

When you submit song requests or messages, you grant us permission to display and broadcast this content. You remain responsible for all content you submit.

Prohibited Content

Do not submit requests or messages containing hate speech, explicit content, harassment, spam, or content that violates copyright.

We reserve the right to remove any content at our discretion and without notice.

Intellectual Property

Ownership & Rights

The OME Radio name, logo, website design, and original content are our intellectual property. You may not use, copy, or distribute our branding without explicit permission.

Music played on OME Radio is owned by respective artists and rights holders. We operate under applicable licensing agreements.

Restrictions

You must not:

  • Reverse engineer, decompile, or attempt to extract the source code of our website or systems
  • Scrape, copy, or replicate our website structure, functionality, or data without authorisation
  • Use our name, logo, or branding in a way that implies official association without our permission

Staff & Presenters

Staff Guidelines

Staff members and presenters are held to additional standards outlined in our staff guidelines. Staff decisions regarding moderation are final, though appeals may be submitted through proper channels.

Payments & Billing

Paying for Features

Paid Features

Some features on OME Radio - such as VIP subscriptions or premium add-ons - may require payment. Where paid features are available, clear pricing will be displayed before any purchase is made. Continued access to paid features is subject to successful payment.

Payment Processing - Stripe

All payments are processed securely by Stripe, a leading global payment provider. When you make a purchase, your payment details (such as card number, expiry date, and security code) are entered directly into Stripe's secure payment interface.

OME Radio does not store, see, or have access to your full card details. Stripe handles all card data in accordance with PCI DSS (Payment Card Industry Data Security Standard) compliance. For more information, see Stripe's Privacy Policy.

Billing & Subscriptions

  • Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected)
  • You may cancel your subscription at any time; access continues until the end of the current billing period
  • We reserve the right to change pricing with reasonable advance notice
  • Failed payments may result in suspension of paid features until payment is resolved

Refunds

Unless required by law (including the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013), payments are generally non-refundable once a billing period has begun. If you believe you are entitled to a refund, please contact us at [email protected] and we will review your request.

Service Availability

Uptime & Modifications

We strive to provide reliable service but do not guarantee uninterrupted access. We may:

  • Temporarily suspend services for maintenance
  • Modify or discontinue features without notice
  • Restrict access to certain regions if required

Disclaimers

Limitations of Liability

OME Radio is provided "as is" without warranties of any kind. We are not liable for:

  • Service interruptions or technical issues
  • Content submitted by users
  • Actions of third-party services we integrate with
  • Any indirect, incidental, or consequential damages

UK Law - Non-Excludable Liability

Nothing in these Terms limits or excludes our liability where it cannot be excluded under UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

No Guarantee of Accuracy

We do not guarantee the accuracy, completeness, or reliability of any content broadcast on the service, including content delivered live by presenters. Broadcast content reflects the views of the individual presenter and does not necessarily represent the views of OME Radio.

Indemnification

You agree to indemnify and hold harmless OME Radio, its staff, and affiliates from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Termination

Account Termination

We may terminate or suspend your account for violations of these Terms, or where reasonably necessary to protect the service or its users. Upon termination:

  • Your right to access the service ends immediately
  • We may delete your account data
  • Provisions that should survive termination will remain in effect

Paid Features & Subscriptions

If your account is terminated for a violation of these Terms, any active paid subscriptions will be cancelled immediately and no refund will be issued for unused time. See the Payments & Billing section for our standard refund policy.

Changes to Terms

Updates & Governing Law

We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms. We will make reasonable efforts to notify users of significant changes.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Get in Touch

For questions about these Terms or to raise a concern, please contact us:

Website Concerns - Creatix Group

For concerns specifically about the OME Radio website, you may contact the website maintainer, Mark Davison at Creatix Group:

[email protected]

Related Documents

Please also review our Privacy Policy which explains how we collect and use your data.